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What to do when the app won't start or shows a black screen

If tapping the BGMC Station app leaves you on a black screen or the app won't start, the cause is most likely the state of the app or your device's OS. Please work through the steps below in order.

Solutions

1. Restart the app

Close the app completely, then launch it again and try. This often clears temporary glitches.

2. Restart your device

Restart the device itself, then open the app again and try.

3. Update the app to the latest version

Older versions of the app may fail to load on startup, leaving the screen blank.

  1. Search for "BGMC Station" in the App Store (iPhone/iPad) or Google Play (Android)
  2. If an "Update" button is shown, tap it to update
  3. After updating, open the app and try again

4. Reinstall the app

In rare cases, data stored inside the app can become corrupted, causing startup to fail repeatedly. Reinstalling the app may resolve this.

  1. Delete (uninstall) the app
  2. Reinstall it from the App Store / Google Play
  3. Log in again and try

Note: Reinstalling the app will not affect your account or subscription, so please rest assured.

5. Check that your OS version is supported

On older or unsupported devices (for example, Intel-based Macs), the app may fail to start or stay on a black screen. Please check whether your device meets the supported OS version on the following page:

 

Still not working?

If the issue persists after trying the steps above, please contact us with the following information and we will investigate:

  • Your device (e.g., iPhone, Android tablet)
  • OS version
  • App version
  • When the issue started
  • Any error messages (a screenshot helps if one is shown)

If you have any questions, please feel free to contact us.