f BGMC Station is not playing any sound, the cause is most likely your playback device's settings or the state of the app. Please work through the steps below in order.
Solutions
1. Check your device settings
- Silent mode — On iPhone and iPad, no sound will play if the silent switch on the side of the device is turned on
- Volume — Check both the device volume and the volume inside the app
- Bluetooth output — If your device is still connected to another speaker or a pair of earphones, the sound will play there instead. Check your Bluetooth settings
- External speakers — If you use external speakers, also check their power, connection, and volume
2. Update the app to the latest version
Older versions of the app may fail to load music, resulting in no sound.
- Search for "BGMC Station" in the App Store (iPhone/iPad) or Google Play (Android)
- If an "Update" button is shown, tap it to update
- After updating, open the app and try playing again
3. Restart the app
Close the app completely, then launch it again and try playing.
4. Reinstall the app
In rare cases, data stored inside the app can become corrupted, causing music loading to fail repeatedly. Reinstalling the app may resolve this.
- Delete (uninstall) the app
- Reinstall it from the App Store / Google Play
- Log in again and try playing
Note: Reinstalling the app will not affect your account or subscription, so please rest assured.
Still not working?
If the issue persists after trying the steps above, please contact us with the following information so we can prioritize the investigation:
- Your device (e.g., iPhone, Android tablet)
- App version
- When the issue started
- Any error messages (a screenshot helps if one is shown)
If you have any questions, please feel free to contact us.